Monday, December 27, 2010

Blizzard Paralyzes New York City, Boston & Portions of Northeast

The winter storm that brought a rare White Christmas to the Southeastern United States slammed the I-95 corridor from Philadelphia to Boston on Sunday. Through today, the blizzard will bring travel to a standstill along the coastline of northern New England as well. The storm unleashed around a foot of snow and howling winds in cities and towns from Philadelphia through New York City to Boston as it advanced northward offshore Sunday and Sunday night.


Police tow cars from Emergency Snow Route in Northeast

More than a thousand flights were cancelled throughout the Northeast as a result of the storm, creating travel nightmares for those trying to get home as the holiday weekend wrapped up. Amtrak has also suspended rail service between New York City and Boston.

The storm tracking up the Atlantic Seaboard on Sunday strengthened to the point where strong winds led to power disruptions. Winds roaring past 60 mph in parts of Massachusetts also downed numerous trees and power lines. According the NSTAR, around 45,000 homes were left in the dark Sunday night.

Tuesday, December 14, 2010

Disaster Recovery Tip #50

Be a Mentor

Here's the dream...One day every business will have a disaster recovery plan. It may sound ambitious, but we believe it. If you're reading this, chances are you believe it too. So let's do something about it.

Recently, Ready.gov launched a new mentoring initiative designed to help business leaders spread the word and give other businesses the tools needed to develop a plan; talk to employees; and protect assets. Click here for details. It's a great resource.

Additionally, on December 15, Agility is hosting a webinar to help educate business leaders on the 10 basics of business preparedness. Including:

  • Risk Assessment
  • Critical Business Function Identification
  • Supply Chain Preparedness
  • Crisis Management
  • Data Back-up
  • Crisis Communications
  • Emergency Kit
  • Insurance Coverage Assessment
  • Alternate Location Planning
  • Testing

Tuesday, December 7, 2010

Apache Wave to save Google Wave

One of the best outcomes from November's Wave Protocol Summit was a proposal for Wave to enter the Apache Software Foundation's incubator program. Apache has a fantastic reputation for fostering healthy open source communities that create great software. Last week, that proposal was accepted, and we're spinning up the project infrastructure so that the community can continue to grow in the Apache way.

During the summit, it became quite clear that there is a healthy community of startups, independent developers, and industry partners enthusiastic to continue development of the Wave Federation protocols and Wave in a Box product. We've posted videos of the technical talks and demos presented throughout the summit so that those who couldn't make it to San Francisco needn't miss out.

The final days of the summit were dedicated to technical design and coding. Progress since then includes significant improvements to the wave panel, visual enhancements to the login pages, gadgets hooked up and working, improved development set-up and documentation, and a draft HTTP transport for wave federation.

In recognition of this work, we're proud to announce that the open source project leadership is expanding to include a number of new committers from outside Google: Tad Glines, Michael McFadden (Solute), James Purser, Ian Roughley (Novell), Anthony Watkins (SESI), and Torben Weis (University Duisburg-Essen). They are joining graduated Google interns Joseph Gentle and Lennard de Rijk as trusted contributors who have demonstrated high quality code and valuable design insight.

The creation of Apache Wave will serve to accelerate the growth of the existing community with strong open source processes. If you'd like to get involved, please join the Apache Wave mailing list (send an email to wave-dev-subscribe@incubator.apache.org). We're looking forward to working with you.

Monday, December 6, 2010

What is 4G really?

T-Mobile claims the largest "4G" network in the country. Verizon's launching its "4G" LTE network later this year. And Sprint loves talking about "4G" WiMax. Thing is, none of these networks are actually 4G. Not by a long shot.

Who decides what's 4G?

There's like a bajillion massive, international organizations that jockey for position to dictate a lot of what technology standards look like. When it comes to 3G/4G, there are a few major groups at play:

• The International Telecommunication Union is a United Nations agency that, among other things, sets international standards for telecommunications. This group ultimately decides if a wireless technology is 3G or 4G or, like, 9000G. To be considered 4G, a network technology has to meet a set of specs known as IMT-Advanced.

3GPP (3rd Generation Partnership Project) is a group of telecom standards bodies that originally got together to develop the technical specs for a 3G network. This group developed the standard for UMTS (Universal Mobile Telecommunications), which GSM carriers use for 3G data transmission. They're also the cats behind LTE, the next-gen wireless network that GSM carriers like AT&T will migrate to. (I highly recommend reading our CDMA vs. GSM primer now if you haven't, BTW.)

• If you've ever bought a router, you're probably familiar with the number 802.11. What that weird string of digits refers to is IEEE 802.11, the set of standards for wireless local area networking, and the working group that defines them. The Institute of Electrical and Electronics Engineers does a lot of things, and one of them is set technical standards. What's relevant here is that a subset of these governing geeks, the IEEE 802.16 working group, standardizes Wireless Metropolitan Area networks—what you know better as WiMax.

None of these "4G" networks is really 4G

Right now, every major carrier in the US is touting a "4G" network that's either available or being rolled out. Sprint is pushing WiMax. AT&T and Verizon are pushing LTE (Long-Term Evolution). T-Mobile is pushing HSPA+ (High Speed Packet Access Evolved). They're all faster than the "3G" speeds than we're used to, with WiMax and HSPA+ delivering consistent, real-world speeds of anywhere from 3Mbps-12Mbps today. But a rep for the ITU told me flatly, "The fact is that there are no IMT-Advanced—or 4G—systems available or deployed at this stage." Calling their newer, faster networks "4G" is "completely marketing" by the carriers, says Gartner analyst Phil Hartman.

The ITU has actually just decided which technologies are officially designated as IMT-Advanced—"true 4G technologies" in its eyes—after looking at six candidates. The winners:LTE-Advanced (LTE Release 10)and WirelessMAN-Advanced (aka 802.16m aka WiMax Release 2). In other words, the next versions of today's LTE and WiMax. Despite sharing the names, and being developed by the same groups as their predecessors, the for-serious 4G networks will be "pretty different" at a technical level, says Hartman.

If you think top speeds of 300Mbps for LTE and 72Mbps for WiMax are impressive, true 4G makes them look downright pokey. Today's 4G is "not anywhere near what the 4G experience will be in 10-15 years," says Hartman. You're talking about speeds of "up to a gigabit a second" in a wireless LAN, and 100Mbps for fully mobile applications. In other words, true 4G is a massive leap, not a dainty skip forward. There's also little things, like full capability for voice in LTE-Advanced, which there's no standard for in the current LTE spec.

The goal of true 4G is to create a superfast, incredibly interoperable, basically ubiquitous global networks. What we've got now and in the very near future is pretty good, and definitely better than what we've had. But they're no 4G.

Discover more than 3 million Google eBooks from your choice of booksellers and devices

Today is the first page in a new chapter of our mission to improve access to the cultural and educational treasures we know as books. Google eBooks will be available in the U.S. from a new Google eBookstore. You can browse and search through the largest ebooks collection in the world with more than three million titles including hundreds of thousands for sale. Find the latest bestsellers like James Patterson’s Cross Fire and Jonathon Franzen’s Freedom, dig into popular reads like Laura Hillenbrand’s Unbroken and catch up on the classics like Great Expectations, A Tale of Two Cities and Gulliver’s Travels.



We designed Google eBooks to be open. Many devices are compatible with Google eBooks—everything from laptops to netbooks to tablets to smartphones to e-readers. With the newGoogle eBooks Web Reader, you can buy, store and read Google eBooks in the cloud. That means you can access your ebooks like you would messages in Gmail or photos in Picasa—using a free, password-protected Google account with unlimited ebooks storage.

In addition to a full-featured web reader, free apps for Android and Apple devices will make it possible to shop and read on the go. For many books you can select which font, font size, day/night reading mode and line spacing suits you—and pick up on the page where you left off when switching devices.

You can discover and buy new ebooks from the Google eBookstore or get them from one of our independent bookseller partners: Powell’s, Alibris and participating members of theAmerican Booksellers Association. You can choose where to buy your ebooks like you choose where to buy your print books, and keep them all on the same bookshelf regardless of where you got them.

When Google Books first launched in 2004, we set out to make the information stored in the world’s books accessible and useful online. Since then, we’ve digitized more than 15 million books from more than 35,000 publishers, more than 40 libraries, and more than 100 countries in more than 400 languages. This deep repository of knowledge and culture will continue to be searchable through Google Books search in the research section alongside the ebookstore.


Launching Google eBooks is an initial step toward giving you greater access to the vast variety of information and entertainment found in books. Our journey has just begun. We welcomeyour feedback as we read on to the next chapter.

Friday, November 26, 2010

Google Docs Now Syncs With Microsoft Office

Google has transformed one of its acquisitions into Google Cloud Connect for Microsoft Office, a new tool that lets users simultaneously edit an Office doc via the cloud.


Launching in beta today, Google Cloud Connect is an add-on for Office that syncs documents, spreadsheets and presentations from Office 2003, 2007 and 2010 with the “GoogleGoogle cloud.” In other words, it takes data on the desktop and makes a backup copy in Google DocsGoogle Docs, gives it a unique URL and constantly syncs the data with anybody else that might be sharing the same document.

The technology behind Google Cloud Connect derives from DocVerse, a productivity tool that Google acquiredearlier this year that lets multiple users collaborate and edit Microsoft Office documents.

Originally, DocVerse was just focused on syncing Word docs with each other so that users could collaborate. Here’s what we originally wrote when we first reviewed it:

“This sidebar is where all of DocVerse’s magic happens. You can invite friends and colleagues to collaborate on any documents. As you and others make edits, those changes are synced to the cloud. In addition to a hard copy, the plug-in automatically saves a web-based version of the doc that others can see to make collaboration easy.”

Cloud Connect doesn’t take away any of that collaboration functionality while adding Google Docs to the mix. A business team can edit a document from either Microsoft Office or Google Doc

s simultaneously. Google Docs also saves all of the revisions, so if someone messes up someone else’s edits, it’s easy to revert them.

Today’s launch is all about getting Office users to slowly switch to Google Docs. The search giant wants people to switch from Office to the cloud, which eventually leads to Google. By dipping their toes into the waters of Google Docs via their business colleagues and friends, loyal Office users will get used to Google’s offering and eventually discard Microsoft’s productivity suite for good. At least, that’s what Google hopes.

Does Google’s plan make sense? Yes. Will it actually work? Probably. Is Cloud Connect a win for users? Absolutely.

Monday, October 25, 2010

Disaster Recovery Tip #42

It's not about a plan. It's about a culture.

Is your company really prepared? Be honest. If you're reading this, my guess is that you take recovery planning and disaster recovery very seriously. But what about the rest of your company? What about your community? What about your family? To be truly prepared you need to create a culture of preparedness that extends beyond the basic continuity plan, phone tree and emergency kit.

Preparedness must permeate the culture of your organization.

In a recent article, Dave Miller, President-elect of the National Emergency Management Association discussed the individual's role in emergency management and provided some insight into the need for creating a "culture of self-reliance linked to a sense of community." Check out the full article here. It's a good read.

Friday, October 22, 2010

Disaster Recovery Tip #41

Achoo!

It’s hard to believe, but flu season is right around the corner. Officially, flu season doesn’t begin until November, but now is the time for your business to take steps to ensure your employees are protected.

Flu related absenteeism is a huge issue for business owners and can cost employers thousands of dollars in lost revenue and productivity. The Center for Disease Control and Prevention (CDC) recommends getting a flu vaccine in the months of October and November to prevent an outbreak. Additionally, the CDC has created many useful tools for businesses to encourage their staff to take preventative measures.

Click here to download the CDC’s Tool Kit for strategies to prevent flu in the workplace. To track the flu outbreaks in your community, click here.

Disaster Recovery Tip #39

You're Not Alone.

There’s an amazing number of organizations that provide assistance before, during and after a disaster.

Unfortunately, most of us are unaware of who they are and what they can do to help. For example, did you know that the Small Business Administration has provided $47 billion in disaster loans? Did you know that 80% of SBA disaster loans are made to individual homeowners and renters…notbusiness owners? Amazing, right?

Like most things, education is half the battle. The links below will take you to several organizations that can assist you and your company in the event of a disaster. Remember, when faced with a disaster, you’re not alone.

Tuesday, October 12, 2010

Mobile Phones from 1964

By 1964 there were 1.5 million mobile phone users in the US.


No, really. That's not a joke. It comes directly from a report by the Pew Research Center's Internet and American Life Project. (And got to me via Atlantic magazine technology guru Alexis Madrigal.) In fact, the first landline-to-mobile service was offered in St. Louis in 1946! Now, granted, we're talking about a radio-based system of car phones which were such energy hogs that headlights noticeably dimmed when people used them. But still. Mobile phones.




Monday, October 11, 2010

Outstanding Service Brings National Award



TOP SCORE

MedCom Professional Services Incorporated Wins CAM-X Award of Excellence

MedCom Professional Services Incorporated of Levittown, PA has been honoured with the exclusive 2010 Award of Excellence for the third consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services Incorporated was presented with the award recently at the CAM-X 46th Annual convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21 st year.


"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers." says CAM-X President Gary Blair. "We congratulate MedCom Professional Services Incorporated for their achievements." Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, 'fax, and internet services among others.

Now a three-time winner MedCom Professional Services Incorporated earned the Silver Award for three consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services Incorporated on their proven Top Score quality service to their customers.

MedCom achieved the Top Score of 97.7%. Nearly 93 answering services across North America competed in this award program.

Thursday, September 23, 2010

T-Mobile Claims Right to Censor Text Messages



T-Mobile told a federal judge Wednesday it may pick and choose which text messages to deliver on its network in a case weighing whether wireless carriers have the same "must carry" obligations as wire-line telephone providers.

The Bellevue, Washington-based wireless service is being sued by a texting service claiming T-Mobile stopped servicing its "short code" clients after it signed up a California medical marijuana dispensary. In a court filing, T-Mobile said it had the right to pre-approve EZ Texting's clientele, which it said the New York-based texting service failed to submit for approval.

EZ Texting offers a short code service, which works like this: A church could send its schedule to a cell phone user who texted "CHURCH" to 313131. Mobile phone users only receive text messages from EZ Texting's customers upon request. Each of its clients gets their own special word.

T-Mobile, the company wrote in a filing (.pdf) in New York federal court, "has discretion to require pre-approval for any short-code marketing campaigns run on its network, and to enforce its guidelines by terminating programs for which a content provider failed to obtain the necessary approval."

Such approval is necessary, T-Mobile added, "to protect the carrier and its customers from potentially illegal, fraudulent, or offensive marketing campaigns conducted on its network."

It's the first federal case testing whether wireless providers may block text messages they don't like.

The legal flap comes as the Federal Communications Commission has been dragging its feet over clarifying the rules for wireless carriers. The FCC was asked in 2007 to announce clear rules whether wireless carriers, unlike their wireline brethren, may ban legal content they do not support. The so-called "network neutrality" issue made huge headlines last month, when Google, along with Verizon, urged Congress not to bind wireless carriers to the same rules as wireline carriers.

EZ Texting claims it will go out of business if a judge does not promptly order T-Mobile to transmit its texts. T-Mobile accounts for 15 percent of the nation's wireless subscribers.

A similar text-messaging flap occurred in 2007, but ended without litigation, when Verizon reversed itself and allowed an abortion-rights group to send text messages to its supporters.

Friday, September 17, 2010

Is the notebook dying?



Yes. You can scream all you want, but yes, the notebook
is dying.

First it was the death of the netbook, and now analysts are piling on Best Buy's CEO remarks about iPad cannibalizing laptop sales by 50%.

Morgan Stanley notes that notebook's year-over-year growth has been negative for the first time ever this August. They have gone as far as saying that: "Tablet cannibalization"—chiefly by Apple's (AAPL) iPad—is at least partially responsible."

That growth is negative doesn't mean that notebooks are not selling anymore. We don't even know if the pattern will keep going on for 2011, although chances are that it will. But there is a pattern now, one that is completely new. Right now, the laptop market is not growing anymore.

In fact, growth has been steadily decreasing since March—even while new, faster, cheaper laptops have been introduced since then. The incoming September numbers show another 4% decrease. That's one of the reasons why manufacturers like Dell, Samsung, and HP are racing to get their own tablets in the market before Apple becomes unstoppable in this new computing world. If you think that HP wasn't thinking about this trend when they bought Palm, you are seriously mistaken.

The end of the laptop

So, are tablets the end of the laptop? Perhaps it is too early to tell now—even with the loud and clear numbers—but yes, yes they are. Eventually, it will happen. New computing formats have been replacing old computing formats since the beginning of the information era. Just a few years ago, some people couldn't believe the desktop market was going to become stagnant. But it did, and today many people only use laptops.

The same will happen with tablets.

Laptops will not disappear. Not now, not right away. Like the desktop, they will survive for years on different industries and enterprises. Eventually, however, I'm sure they will vanish completely except for a very few specialized niches, just like they have disappeared for many workforces who have moved from traditional computer platforms to smart phones. Gene Roddenberry was right.

So what will happen with the keyboard, you ask? I can't type on a tablet! Well, I write for a living, so I understand that concern. I know I will keep using keyboards until new input methods replace them.

But now think about the immensity of people who, unlike you and me, don't touch a keyboard at all or touch it just barely, to send "hey, see you at 5! LOL! xxxooo" mails or write Facebook messages or chat with contracted words and emoticons. Think about the majority of people who, outside their work offices, never touch and don't want to touch a keyboard. Think about the amount of the huge amount of blue collar workers who don't use computers in their work, just depend on their phones to communicate. Think about the increasing number of office workers who have moved from desktops and laptops to their smart phones. And in addition to all those, think about that big majority of consumers who don't give damn about computers.

For those people, tablets are indeed the future. Because that's really all their need in their digital lives: A way to easily get their entertainment, communicate with others, and access their memories. And as tablets evolve, connecting to cameras, camcorders, smart phones, printers and AV systems, becoming hubs rather than just the end of a chain, that future will come even sooner than expected. Full Article via [Fortune]

Tuesday, September 14, 2010

Disaster Recovery Tip #34

The First 72 Hours.

What were you doing five years ago today? If you lived in southern Florida, you may have been recovering from a Category 1 Hurricane that crossed over the state earlier in the week. But on August 27, 2005, this storm - better known as Katrina - was gathering strength in the Gulf of Mexico and would devastate New Orleans on Monday, August 29th (click to see and hear the stories of a few Agility members).

Five years later, as the rebuilding continues, there’s no better time than the present to think about how best to prepare ourselves for another event of this scale. As FEMA recommends, we all need to be prepared with adequate supplies for the critical first 72 hours after a disaster. This includes operating under the assumption that utilities (phone, electricity, gas, etc.) as well as public safety (police and fire departments) may be unavailable. FEMA recommends keeping on hand: food, drinking water, a first aid kit, a working fire extinguisher, flashlights with batteries, and a weather radio. And that's just to get started.

Agility is incredibly privileged to have an expert speak on this very subject next week - Former FEMA Administrator R. David Paulison will kick off Agility’s National Preparedness Month program with a free webinar, “Can you go alone for 72 hours?” on this Wednesday, September 1st. To register, please click here.

Disaster Recovery Tip #33

Spread the word.

Last week we discussed how social media can help companies communicate with the public and customers during disasters. This week we're focusing on the internal communication benefits that social media offers through the often overlooked resource of SMS messaging.

We know that cellular networks are often crippled during a disaster by increased traffic and sometimes even physical damage to the network infrastructure. Many times the only information able to sneak through overloaded systems are small packets of data like those in text messages.

Setting up a protected Twitter account for employees and instructing them on how receive mobile updates is one way to build a free text messaging resource. Whether it's about a delayed opening due to icy roads, or that your building has burned down (GULP), a Tweet can spread the word simply and efficiently.

Another alternative is Agility's own Alert Notification System (available to Member's free with every ReadySuite package). Agility's Alert Notification system can send both SMS and email alerts at the touch of the button.

Disaster Recovery Tip #32

Speak out.

Besides revolutionizing interpersonal communication, the social media movement has found its way into businesses in a short amount of time. But how can organizations use social media when developing their disaster recovery plan?

Over the next two weeks we'll discuss some ways that you can use free online resources to improve your response during an interruption. This week we're focusing on the public relations benefits that social media can bring.

One thing your business can do immediately is to setup Facebook and/or Twitter accounts, and recommend that all employees, suppliers and even customers follow them. Why? During an interruption, a representative can send out status updates using just a mobile device, and instantaneously bring people up to speed on the operating status of the company. Last year AT&T used Twitter as their primary means of communication with the outside world during a disaster and benefited by being seen as forthcoming and more transparent to their customers. On the flipside, ignoring social media and not using it effectively has the potential to be horribly damaging to a business.

Disaster Recovery Tip #31

Keep learning.

In today's fast-paced environment, it's hard to find time for continued education. But the world of business continuity is constantly evolving and Agility strives to keep you ahead of the pack. That is why we (Agility) offer free educational webinars and other opportunities to hear and learn from some of the best in the business.

Phone lines surviving natural disater


This is not a Photoshop. It's not an optical trick. And it's not an illustration. It's just a simply great photo taken near the Linevo village, in the Volgograd region of Russia.

A wild firestorm went through the village and its surroundings, destroying 80 houses. Nobody knows what was the origin, but at least the phone lines are still working. [Igor Podgorny via English Russia]

Wednesday, September 8, 2010

Google Instant Search

It will take a couple days for Google Instant to be available to everyone on Google.com. Check back soon if you do not see it yet.

Google Instant can save 2-5 seconds per search
seconds
Average Time to Enter a Search With Google Instant Before Google Instant

Google Instant is a new search enhancement that shows results as you type. We are pushing the limits of our technology and infrastructure to help you get better search results, faster. Our key technical insight was that people type slowly, but read quickly, typically taking 300 milliseconds between keystrokes, but only 30 milliseconds (a tenth of the time!) to glance at another part of the page. This means that you can scan a results page while you type.

The most obvious change is that you get to the right content much faster than before because you don’t have to finish typing your full search term, or even press “search.” Another shift is that seeing results as you type helps you formulate a better search term by providing instant feedback. You can now adapt your search on the fly until the results match exactly what you want. In time, we may wonder how search ever worked in any other way.

Benefits

Faster Searches: By predicting your search and showing results before you finish typing, Google Instant can save 2-5 seconds per search.

Smarter Predictions: Even when you don’t know exactly what you’re looking for, predictions help guide your search. The top prediction is shown in grey text directly in the search box, so you can stop typing as soon as you see what you need.

Instant Results: Start typing and results appear right before your eyes. Until now, you had to type a full search term, hit return, and hope for the right results. Now results appear instantly as you type, helping you see where you’re headed, every step of the way.

Tuesday, September 7, 2010

RIM Wants Billboards That Know How Fast You're Driving

You're flying down the highway at 70MPH and you notice a billboard that reads "LIFE'S BETTER WITH BBM." The next day, crawling along that same stretch during a traffic jam, the billboard enumerates a BlackBerry's many features. That's RIM's vision.

In a patent filing for "Adaptive roadside billboard system and related methods" (there's one for pedestrian billboards, too), RIM looks to make the most of those huge LED ads by making them aware of the speed at which you're passing them by. The idea, roughly: the slower you're going, the more dense the advertising they're showing.

RIM mentions several methods for tracking traffic speed near the ads, including using the GPS sensors in commuters' mobile phones, though it's still a kind of a curious idea coming from a major phone manufacturer. But I've already figured out how to beat their system: drive faster. [Unwired View] via Gizmodo.

Thursday, September 2, 2010

GMail Priority Inbox

Get through your email faster

Email is great, except when there’s too much of it. Priority Inbox automatically identifies your important email and separates it out from everything else, so you can focus on what really matters.

Automatic sorting

Gmail uses a variety of signals to identify important email, including which messages you open and which you reply to.

Sections keep you organized

Incoming email gets separated into sections: important and unread, starred, and everything else. Don’t like these? Customize them.

Predictions improve over time

Over time, Priority Inbox gets better at predicting what’s important to you. You can help train it using the Gmail priority inbox buttons buttons.


Read more here.


Wednesday, August 4, 2010

Disaster Recovery Tip #30

Final destination(s).

Building a robust recovery plan is all about establishing redundancies (for your staff, technology, communications, etc). These redundancies need to extend to recovery sites as well. When considering a temporary office recovery site you must think of the worst case scenario. Fact is, your obvious first choice may not be available during a large-scale event (think New Orleans post-Katrina, and Manhattan following 9/11).

Take some time to brainstorm multiple location options. Think creatively about how isolated vs. local vs. regional disasters may impact where and how you recover. For example, do you have a good relationship with a vendor in your supply chain? Maybe they can help you out in a pinch. Do you have access to flexible office space like the offerings that Agility provides? Can your employees work remotely? If so, how long before inefficiency creeps in?

The bottom-line is - don't hinge your entire plan on a single recovery site. Flexibility is key.

Tuesday, August 3, 2010

Blackberry Torch 9800 coming soon

NEW YORK (CNNMoney.com) -- Research In Motion unveiled the much-hyped BlackBerry Torch 9800 on Tuesday, a new touch-screen BlackBerry smartphone with a pull-out keyboard and a significantly updated operating system that is designed to compete with the likes of the iPhone and Android smartphones.

The new phone will hit U.S. stores August 12 and will be priced at $199.99 for customers who purchase a two-year service agreement. RIM said the Torch will be available to international customers "in the months ahead."AT&T (T, Fortune 500) will be the exclusive carrier of the Torch 9800, the first BlackBerry to run RIM's modernized operating system, BlackBerry OS 6. The new operating system gives BlackBerry its first full Web browser, as well as other features that are common on most of today's smartphones like social networking integration, universal search and multiple home screens.

The new phone also includes a 5 megapixel camera, built-in GPS, and video recording at up to 640x480 resolution. RIM estimates that the phone's battery charge will last for 5.8 hours of talk time on 3G networks. (Follow Fortune.com's live blog of the BlackBerry launch.)

Like the iPhone, the BlackBerry Torch will be covered by AT&T's metered data plans. The less-expensive DataPlus plan allows 200 MB of data each month for $15, with the pricier DataPro offering 2 GB of data for $25.

The Torch is RIM's (RIMM) first attempt at a combination touch-screen/physical keyboard hybrid, and looks somewhat like the Palm Pre. Verizon Wireless' (VZ, Fortune 500) BlackBerry Storm and subsequent Storm 2 were RIM's preliminary tries at a touch-screen, but without a physical keyboard, they never appealed to RIM's core customers and failed to live up to the "iPhone killer" hype.

With the Torch 9800, RIM hopes it has a phone that will appeal to both its dedicated corporate customers as well as fickle consumers that are constantly in search of the new best thing.

The Torch allows users to preview e-mails, appointments, texts and social network updates in one location. The phone has a much-improved media experience with Wi-Fi music synchronization, a new podcast app and an easy-to-manage photo gallery with a pretty neat two-finger tap function for selecting multiple images. Social media is easier too, with a feed that integrates Twitter, Facebook and other sources.

The phone's 624 Mhz processor is fast compared to previous BlackBerry devices, but not compared to the 1 Ghz speeds available in other $200 smartphones like the iPhone 4, HTC Evo and Motorola Droid X. No new third-party apps for the Torch stood out at RIM's unveiling of the device, but the company said it has made the app development process much easier, which should help it compete with bolder and richer app selections on the iPhone and Android app stores.

In all, the Torch is certainly the best BlackBerry available and a marked improvement over previous versions, but it's more of a catch-up device than a leap forward compared to its smartphone competitors.

"If you like BlackBerry, you'll look at this design and think it's a nice upgrade, but it's not going to convince anyone that's looking for an iPhone to change their minds," said Ken Dulaney, analyst at Gartner. "The Torch is a market-holder rather than a market-expander."

BlackBerry has been able to make significant inroads with consumers in past years with low-priced models like the Pearl and Curve. For users who text a lot -- especially teens -- the BlackBerry keyboard is a hit, as is the BlackBerry Messaging service.

Still, the momentum has shifted in the mobile world towards Apple and Google. Despite BlackBerry's commanding lead in the smartphone market, with double the market share of the nearest competitor, Apple (AAPL, Fortune 500), BlackBerry's growth has stalled in recent quarters.

Apple and Google had bested RIM's devices in terms of ease of use, availability of third-party applications, touch-screen technology and Web browsing capabilities -- to name just a few critical smartphone components. Plus, newer iPhones and Android phones offer secure Microsoft Exchange Server e-mail and calendar support -- the hallmark of RIM's devices.

The good news for RIM is that more than half of its business comes from the slow-to-change enterprise space. Though some are starting to dabble in iPhones and Android phones, BlackBerry remains the corporate smartphone brand.

Thursday, July 29, 2010

Disaster Recovery Tip #29

Right off the bat.

Every business has a main objective in mind when writing their disaster recovery plan. Whether it’s to reduce insurance premiums, eliminate liability, minimize loss or to satisfy compliance requirements from regulators – you’re better off doing it right the first time – before an interruption when the stakes are the highest.

Developing a plan with the sole intent of skating by examiners during an exercise may save you time and money in the short term, but in the long run it is a huge missed opportunity to protect your business, your employees and your promise. Cutting corners now could have dire consequence on the long term viability of your organization and those who depend on it.

Wednesday, July 21, 2010

Disaster Recovery Tip #28

Reap the benefits.

We talk every week about the importance of creating a comprehensive and actionable recovery plan. It will come as no surprise, that most plans are built with the worst-case-scenario in mind. But the reality is that most business interruptions are not major “smoking hole” events. Employee illness, transit strikes, religious holidays or even scheduled events like the recent G20 in Toronto are just a few examples of the many things that can keep people out of work throughout the year.

A comprehensive recovery plan takes these “minor” interruptions into account. For example, if you have a large group of employees out of town for a tradeshow, who will function as their backup? What’s the impact on your customers? How will external audiences be notified? What’s the procedure for handling increased workload? Is your current process efficient? You back up your data every night, but have you made the same accommodations for your people?

A robust recovery plan will help you address these concerns throughout the year.

Disaster Recovery Tip #27

Keep cool.

When we think of extreme weather during the summer, Hurricanes are usually the first thing that comes to mind. But the summer months also bring extreme high temperatures, as we’re seeing now with much of the Northeast United States in triple digit temperatures.

Extreme heat can cause a number of workplace interruptions – from exhaustion and poor air quality that may keep employees away from work; to brownouts, blackouts and wildfires which can completely shut down businesses for days at a time.

During a heat related emergency look into getting access to portable air conditioning (available at hardware stores), and establish contingency plans for loss of power. Try to encourage employees to stay indoors whenever possible, and avoid strenuous work outdoors during the hottest parts of the day. And as always, review your larger business continuity plan and prepare for anything you can imagine.

For more information on temperature related concerns, see FEMA's Extreme Heat Guide.

Friday, July 9, 2010

Inventor of cell phone: We knew someday everybody would have one


(CNN) -- In 1973, Martin Cooper changed the world, although he didn't know it yet.

Cooper and his team at Motorola, the communications company, created maybe the only thing that runs the lives of business professionals and teenagers alike -- the cell phone.

It was the size of a brick and wasn't commercially sold for another decade. But as Cooper demonstrated on a New York sidewalk, it worked.

The concept of cellular technology had already been created by Motorola's rival, AT&T, whose Bell Labs introduced a system allowing calls to be moved from one cell to another while remaining on the same channel. But AT&T was focusing this technology on the car phone.

Cooper wanted people to have freedom to talk on the phone away from their cars. So in reaction, he and Motorola embarked on a project to create a more portable device.

Motorola spent three months building a prototype for a portable, mobile handset that Cooper publicly demonstrated in April of 1973. The company's first commercial cellular phone, the "DynaTAC," went on sale 10 years later.

Cooper, now 81, is founder of ArrayComm, a company working to improve cellular networks, smart antenna and wireless communication. He and his wife are also inventors of the Jitterbug, a simplified cell phone geared to senior citizens.

Cooper was surprised when his landline dropped our call. After calling him back on his mobile, we had a chance ask him about the creation of the device that changed the face of communication as we know it.

Here is an edited transcript of our conversation:

Cooper: There were no large-scale integrated circuits, no computers, no closed-circuit televisions, no LCD screens -- I can't tell you all the things that did not exist in 1973. But, we'd been building phones for years and years in cars, and we [Motorola] thought the time was ready for personal communication, 'cause people are just naturally mobile.

For 100 years, people wanting to talk on the phone have been constrained by being tied to their desks or their homes with a wire, and now we're going to trap them in their cars? That's not good.

So we decided to take on AT&T. By 1973, we decided to put on a dazzling presentation, and I decided the best way to do that was to build a phone and have someone actually have the experience of talking on a real personal handheld telephone. And that was the genesis of that phone that we built.

When did you make that first phone call? Who was it to?

I thought everybody knew the answer to that question! The first public call was made out on the streets of New York. It was to [Joel S. Engel], the head of the cellular program at AT&T. I called and told him, "Joel, I'm calling you from a cellular phone, a real cellular phone, a handheld, portable, real cellular phone."

I don't remember exactly what he said, but it was really quiet for a while. My assumption was that he was grinding his teeth. He was very polite and ended the call. When asked about it, he says he has no recollection of this moment.

What were the reactions to the cell phone like? Did people think it was unbelievable, impossible, unnecessary?

Well, people were dazzled by the concept! It was beyond imagination that more than half the people in the world would have these phones. But people were absolutely amazed by the fact that you could hold the phone up to your ear, walk around and make a phone call.

Remember, there were not even any cordless phones at that time. We had a press conference [in 1973], and I handed the phone to this young lady journalist and told her to make a phone call. And she said, "Can I call my mother in Australia?" and I said, "Sure!" And she did that.

This woman was just spellbound, she couldn't imagine how this little phone could reach more than halfway around the world, and talk to her mother who actually answered the phone. Sophisticated New Yorkers were standing there with their mouths open.

The reception was quite extraordinary. The chairman of our company happened to be in Washington the time we did the next demonstration [in the early 1980s]. He visited with the vice president ... [George H.W. Bush] ... and showed him this new phone, and he was so taken by the phone.

He said, "Well, I have to show this to Ron." And the next thing you know he was showing it to Ronald Reagan. And Reagan asks, "What's keeping us from having this?"

What did the phone look like? How much did it cost and who actually bought it?

The phone [was] about 10 or 11 inches high, about 1 1/2 inches across, and about 4 inches deep. It weighed about 2 1/2 pounds.

How much did it cost?

If you think about it, this is not a commercial product and if you had to build one it would cost about a million dollars. By the time we built a commercial product, it was 10 years later. We didn't sell that product until October of 1983, and the phone then cost $3,900. So that would be like buying a phone today for $10,000.

That's quite a lot of money. Who actually bought these phones?

Well, I wouldn't say it was large number of people; in fact it was a very small number. In the beginning it was wealthy people, but also people who had to be on the move. It was for people like real estate agents and doctors, who were already more accustomed to technology because they were using pagers.

Cell phones didn't really get to be a big deal til about another seven or eight years later. Everybody thinks that the cell phone has always been here and that it's always been popular, but it wasn't until 1990 -- before there were as few as a million cell phones in the world -- that's where it started to really explode.

Did you ever think the phone would ever be available to everyone?

Well, we knew that someday everybody would have a [cell] phone, but it was hard to imagine that that would happen in my lifetime. And now we've got almost five billion phones in the world. Wow.

How do you feel about the advancements cell phones have made, especially with features like apps and cameras, etc.?

I must tell you as much as we were dreamers, we never imagined that all these things could be combined into one, and I'm really not so sure that it's a great thing. Phones have gotten so complicated, so hard to use, that you wonder if this is designed for real people or for engineers.

I think what's really going to happen is we're going to have a lot of different kinds of phones when our industry grows up -- some that are just plain, simple telephones. In fact, my wife and I started a company, and she designed the Jitterbug, which is just a simple telephone.

What kind of phone do you have now?

I'm sitting here looking at all of my phones. I'm talking to you on a phone I'm trying out for a company in Europe. It's called the Vertu, and this phone starts at $5,000. And that's for the very cheap model. You could buy a solid-gold version of this phone.

So this phone, even with inflation, costs about half as much as your first cell phone.

Yep, and really this phone is not a really complicated phone. It does have a phonebook in it, it does reach certain parts of the Web, but it's not a PDA. You can't read e-mail on it; it doesn't have a camera on it. It really is a basic telephone.

I also have a Droid. I got a Motorola Droid that I use. I also have a Jitterbug. I'm always trying whatever the latest telephone is. I had an iPhone for a while, I gave that to my grandson. Kids are really caught up in that. But I think that the Android phones are catching up now, and the latest version of the Android phones are every bit as good, if not better, than the iPhone.



For the original article, click here.