Neal Freedman D.D.S sits down with MedCom

Neal Freedman D.D.S talks about how far answering service technology has come and how much MedCom has meant to him over the years.

Blackwell Memorial Home discusses their long relationship with MedCom

Betty Davis from Blackwell Memorial Home, a 10 year customer of MedCom, sits down to talk about some of her wonderful experiences with MedCom. Check out the video below.

"My clients they were very happy with the answering service and the quickness of their reply and getting in touch with me."

"I think they are very friendly and very willing to do anything I ask them to do, sometimes over and above what their requirements are."

Their professional services have been a great help to me."

Harris Comfort speaks to the Quality of MedCom's Service

Check out the video of Harris Comfort speaking to how MedCom has helped their business grow by providing excellent service over many years.

"We've been in business for over 50 years using at least other answering services before MedCom. They're the ones that have been the best of them."

"The experience has been very good, and I can't even remember a customer complaint."

Outstanding Service Brings National Award

TOP SCORE

MedCom Professional Services Incorporated Wins CAM-X Award of Excellence

MedCom Professional Services Incorporated of Levittown, PA has been honoured with the exclusive 2010 Award of Excellence for the third consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services Incorporated was presented with the award recently at the CAM-X 46th Annual convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21 st year.

"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers." says CAM-X President Gary Blair. "We congratulate MedCom Professional Services Incorporated for their achievements." Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, 'fax, and internet services among others.

Now a three-time winner MedCom Professional Services Incorporated earned the Silver Award for three consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services Incorporated on their proven Top Score quality service to their customers.

MedCom achieved the Top Score of 97.7%. Nearly 93 answering services across North America competed in this award program.

Medcom overcomes snowstorm’s adversity to keep running

Medcom Professional Services doesn’t have the luxury of taking a snow day.

The Levittown company provides telephone answering services, primarily to doctors’ offices, 24 hours a day and seven days a week.

With so many doctors’ offices closed because of the snow, Medcom’s call volume has skyrocketed.

“We normally answer 4,000 calls a day,” said Chris Bell, Medcom’s president and owner. “Wednesday we had more than 12,000 and today it’s just as busy.”

Bell said it’s been challenge to get the company’s 45 employees into MedCom’s offices in Levittown, Allentown and New Holland near Lancaster.

Tuesday night, he discovered a problem with the company’s back-up generator and was fortunate enough to get a service provider from Cummins Power Systems in Bristol to make an office call. The only problem was the Cummins service man pulled into the wrong parking lot about a quarter-mile away and got stuck in the snow.

“I had to run up there with a snow shovel and help dig him out, and I’m not a spring chicken anymore,” Bell joked.

A bad cell in the generator battery was replaced and sure enough, before the night was over the area lost power. Bell said Thursday afternoon the office was still being powered by the generator.

Bell said he can’t recall a snowstorm this bad since one that hit the region in 1996. Since that time, he said, the technology has advanced to the point that some answering services his company provides can be handled by e-mail. In addition, the company now has employees answering calls from eight remote locations in workers’ homes. “We’ve been relying heavily on the remote locations,” Bell said.

See Full Article Here by John George

Outstanding Service Earns National Award

TOP TEN

MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for twelve consecutive years, earning a combined score of 96.9%. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel in Pittsburgh, PA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the service levels demanded by our customers. We congratulate MedCom Professional Services, not only for their TOP TEN achievement in 2008 but also for following up this year with another TOP TEN placement in 2009 from a field of 136 participating telephone answering services,” stated ATSI President Dennis O’Hara.

Now a twelve-time winner, MedCom Professional Services, Inc. has earned the Diamond Award for twelve consecutive years. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.

Anniversary of the First Successful Telephone Call.

Today marks the anniversary of the first successful telephone call.

Back on March 10 1876, Alexander Graham Bell, the man who patented – and is heralded as the inventor – of the telephone, tested out his creation by phoning his assistant Thomas Watson. Bell’s topic of conversation wasn’t necessarily what you’d imagine of such a monumental moment in history, with him simply uttering: "Mr Watson, come here. I want to see you."

Information about the scientific and technological breakthrough was detailed in Bell’s scientific notebook where he scribed: "To my delight he came and declared that he had heard and understood what I said."

Outstanding Service Earns National Award

MedCom Professional Services, Inc. Wins ATSI Award of Excellence – Top Ten Score. MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2008 ATSI Award of Excellence for the eleventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored better than 80% or better in ALL categories, they are presented with the coveted Award of Excellence. MedCom earned the score of 97.1%.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels,” says ATSI President Allan Fromm. “We congratulate MedCom Professional Services, Inc. for their TOP TEN achievements.” In 2008, there were nearly 140 competing answering services enrolled in the program.

Now an eleven-time winner, MedCom Professional Services, Inc. earned the Diamond Award for eleven consecutive years.

ATSI extends its congratulations to the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Every Business Needs an Answering Service

Here Are Ten Good Reasons Why:

1. Time: We save customers time by answering their telephone calls on their behalf every hour of the day, by taking clear messages and relaying them in a timely manner.
2. Money: We save clients time and money. We are skilled at taking messages and specific information and routing telephone calls efficiently. For most businesses we answer their phones over 500 hours each month. On a cost per hour basis, we offer excellent value.
3. Differentiation: Simply put, using our service enables you to distinguish your business from your competitors. Every time we represent you and assist you in fulfilling your customers’ needs, we make our clients look good.
4. Cost Effectiveness: After hours, we provide quality customer service for far less than the cost of covering your telephone lines yourself.
5. Ubiquity: The telephone is the most widely used means of communication in our society. We provide telephone and communications solutions to our customers 24/7.
6. Human Element: We provide callers with greater satisfaction simply because they reach a real person. MedCom provides our clients with a dedicated staff of professionally trained and certified agents, dispatchers, and supervisors.
7. Reliability: Our equipment is reliable and has redundant features so that calls get completed. Our goal is 99.99% run time. Our staff is tested every month in our call monitoring program for quality assurance. These help increase confidence in your company and service too.
8. Expertise: We handle so many different kinds of calls that in many cases we can help streamline the information you may need and help deliver it to you effectively.
9. Technology: MedCom is equipped with some of the most advanced and user-friendly messaging technology available. We can custom tailor messaging solutions for specialized needs and we can create and or access data bases to help your customers.
10. Customer Service: Every business sooner or later needs help serving customer needs, especially during lunch periods, holidays, weekends, during staff meetings, and after hours.

Our First Post!

Welcome to MedCom Professional Services, Inc. Blog. We hope that you frequently visit this blog to stay up to date on current events with our company, staff, technology and customer service. We encourage you to post comments and feedback. This is an opportunity for you to keep in touch with us, share your thoughts and experiences, and maybe even learn something new every now and then.

About MedCom.
MedCom, located in Levittown, PA, began its 24/7 answering service with a handful of clients in 1987, many of which are still with us today. MedCom has grown into a nationwide answering service, handling clients in the medical, professional and commercial industries. From its inception, MedCom's commitment has been to provide the highest quality services to our client base. We have built our reputation and our business by growing in a controlled and steady manner. We offer our clients continued improvements in systems and technology and we maintain the highest standards of professional excellence. MedCom is fully committed to our staff of 30 employees. In an industry that traditionally compensates its staff with low wages, offers no benefits and experiences 50% employee turnover, MedCom stands out in employee compensation and loyalty. We offer our CSRs a living wage, comprehensive health benefits and profit sharing. Additionally, we provide significant bonus incentives to staff and managers alike. Motivated employees who have a personal stake and who care about their job will always outperform the competition. As a result of MedCom's management team and loyal staff's effort to provide the highest quality service, our company has been awarded the ATSI Award of Excellence for 10 consecutive years. In 2007, MedCom received the award for the top score as the nation's best answering service.







Thank you for taking the time to visit our blog. We look forward to this new way to communicate to our clients, staff and all other visitors to this forum. Again, we encourage everyone to respond with your comments and experiences. For more information about MedCom, please visit our website at www.medcom.us.