(Updated)T-Mobile Suffering New York City Outage?

New York: We are aware of an outage in some areas. Our engineers are on the scene and will restore service as soon as possible.

about 13 hours ago via CoTweetReplyRetweetFavorite

@TMobile T-Mobile USA

Updated: The trouble seems to be over as we just received a statement from T-Mobile: “T-Mobile customers in New York City experienced a temporary service disruption Thursday evening. The disruption was due to an internal power outage at one of our network switching facilities. We apologize for any inconvenience this may have caused.”

Thanks to A LOT of your emails, Tweets and this message from @tmobile on Twitter we are getting word of a major outage in the New York City area. Some New Jersey residents are also unable to make/receive calls. We’ve pinged T-Mobile for a better understanding and we’ll up this post as we know more!

Groups Seek Public Hearings From FCC Regarding AT&T/T-Mobile Takeover

By David, Managing Editor June 29, 2011 12:20 pm EST 69 Comments

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In a letter to the FCC a number of consumer activist and watchdog groups requested that public hearings be held across the country to “hear from the people who could be most affected by the merger.” Groups including Consumers Union and Public Knowledge (we love them) sent the letter to FCC Chairman Julius Genachowski expressing the deal as “a matter of great public concern.” Other groups who lent support to the letter include Free Press, Media Access Project, Future of Music Coalition, National Hispanic Media Coalition and the Open Technology Initiative of the New America Foundation.

There is precedent for hearings of this kind as last year saw a public forum held in Chicago to examine the Comcast Purchase of NBC.

Would you attend a public hearing? I would…with cowbell.

Boston.com

Outstanding Service Earns National Award

FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux

Monday, June 20, 2011 (866) 896-2874

Outstanding Service Earns National Award

MedCom Professional Services Inc. wins ATSI Award of Excellence

MedCom Professional Services Inc. of Levittown, PA has been honored with the exclusive ATSI 2011 Award of Excellence for the fourteenth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. MedCom Professional Services Inc. was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.

“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ‘I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”

Now a fourteen-time winner, MedCom Professional Services Inc. earned the Diamond Plus Award for fourteen consecutive years. ATSI extends its congratulations to the staff of MedCom Professional Services Inc. on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.