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Outstanding Service Earns National Award

TOP TEN

MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for twelve consecutive years, earning a combined score of 96.9%. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel in Pittsburgh, PA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the service levels demanded by our customers. We congratulate MedCom Professional Services, not only for their TOP TEN achievement in 2008 but also for following up this year with another TOP TEN placement in 2009 from a field of 136 participating telephone answering services,” stated ATSI President Dennis O’Hara.

Now a twelve-time winner, MedCom Professional Services, Inc. has earned the Diamond Award for twelve consecutive years. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.

Multi-Device Wireless Broadband from Sprint MiFi

It's a MiFi, Sprint's new wireless broadband device, and it's geek gadget magic that'll realistically fit in your wallet. Disclosure! Sprint gave us a MiFi device to test. We tested it for a couple weeks and sent it back. We were sad to see it go.

We first tested the device with three laptops at a Facebook Vanity URL-Grabbing party. The host's WiFi connection was getting bogged down with traffic from about 20 other devices, so three of us picked a spot and huddled around the warmth of our own connection.

Sweetly simple and functional, the device easily accommodated the three users' surfing around. Multimedia uploads were as zippy as on a normal connection during the time we were test-driving the device.

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Today is the Digital TV Switch

Are you ready for the transition to the digiterized picture-box? We certainly hope so: Today, June 12th, we'll all be moving over to digital television and discarding the rabbit ears forever. Well, the few of us who need to, anyway.

It's been a long road, paved with delays, misunderstandings, and altercations with the rare Hawaiian dark-rumped petrel. We'd love to hear your experiences: Has anybody actually tried it out? Good experiences? Bad? Let us know in the comments. [DTV]

iPhone 3G S announced: $199 16GB, $299 32GB, June 19

As endlessly predicted, Apple's unveiled a new iPhone today at WWDC, the iPhone 3G S -- the "s" stands for speed. Although it looks almost exactly like the 3G, it's much, much faster -- some tasks are almost four times faster. Data speeds are upped to 7.2Mbps HSDPA, and the camera is now a 3 megapixel unit with tap-to-autofocus and auto white balance -- and just as expected, it now supports 30fps VGA video recording with editing features. You're also getting a built-in compass, Nike+ support, and a new battery that offers 5 hours of 3G talk time and 9 hours of WiFi internet use. There are some surprises, too -- holding down the home button now enables a new voice control interface that lets you do everything from make calls to control iTunes, and Apple's touting a new "fingerprint-resistant oleophobic coating." New and end-of-contract pricing is set at $199 for 16GB and $299 for 32GB when it goes on sale June 18th Stateside and in 80 more countries in August -- and the current 8GB 3G will remain on sale for $99, effective immediately. You'll have to pay a bit more if you're mid-contract, though -- $299 for the 3G and $399/$499 for the 3G S.

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