Outstanding Service Brings National Award

Outstanding Service Brings National Award

MedCom Professional Services, Inc. Wins CAM-X Award of Excellence

TOP TEN

MedCom Professional Services, Inc. of Levittown, PA has been honoured with the exclusive 2011 Award of Excellence for the fourth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the Award recently at the CAM-X 47^th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 22nd year.

“Every business needs an answering service” says CAM-X president Tom Sheridan. “Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. A live agent simply provides a better customer service experience than automated systems or callers having to wait until the office reopens for business. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate MedCom Professional Services, Inc. for their achievements.”

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.

Now a four-time winner, MedCom Professional Services, Inc. earned the Silver Plus Award for four consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services, Inc. on their proven TOP TEN quality service to their customers.

Outstanding Service Brings National Award

TOP SCORE

MedCom Professional Services Incorporated Wins CAM-X Award of Excellence

MedCom Professional Services Incorporated of Levittown, PA has been honoured with the exclusive 2010 Award of Excellence for the third consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. MedCom Professional Services Incorporated was presented with the award recently at the CAM-X 46th Annual convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21 st year.

"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers." says CAM-X President Gary Blair. "We congratulate MedCom Professional Services Incorporated for their achievements." Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, 'fax, and internet services among others.

Now a three-time winner MedCom Professional Services Incorporated earned the Silver Award for three consecutive years. CAM-X extends its congratulations to the staff of MedCom Professional Services Incorporated on their proven Top Score quality service to their customers.

MedCom achieved the Top Score of 97.7%. Nearly 93 answering services across North America competed in this award program.