Outstanding Service Earns National Award

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Outstanding Service Earns National Award

MedCom Professional Services Inc. wins ATSI Award of Excellence

MedCom Professional Services Inc. of Levittown, PA has been honored with the exclusive ATSI 2011 Award of Excellence for the fourteenth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. MedCom Professional Services Inc. was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.

“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents’, says ATSI President Michael Fultz. ‘I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”

Now a fourteen-time winner, MedCom Professional Services Inc. earned the Diamond Plus Award for fourteen consecutive years. ATSI extends its congratulations to the staff of MedCom Professional Services Inc. on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

MedCom wins the ATSI Award of Excellence

MedCom Professional Service is pleased to announce that each of their office affiliates have won the prestigious ATSI Award of Excellence. The award ceremony was held at the 66th Annual ATSI Convention & Expo at the Westin Hotel in the Gaslamp Quarter of San Diego, CA. Read below to find out more about the Award of Excellence program and watch the acceptance videos. MedCom has achieved this award for 13 consecutive years.

Introduction
The telephone answering service industry has matured in communications technology and sophisticated consumers. Bureaus now must face the realization that they are already in a niche market for the consumer who requires live operator services. With competition from virtually every angle, only the best service will keep the consumer happy and loyal. While most bureaus in the industry most certainly provide good service, we are searching for that which goes beyond. The cut above will be rewarded with our coveted Award of Excellence. Here is how we determine that level.

Our Description of Excellent Service
Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence make a caller believe they are the most important person (or their problem is the most important consideration) to your operator/telereceptionist. How the operator handles every call, from beginning to end determines the success of your client relationship an the level of repeat business. No matter what is happening at your bureau on any given day, the caller should never feel your operator is too busy to give them the best service.

Benefits of Participation
If successful in achieving an 80% overall average score, participants will enjoy:

• a plaque for the office wall to remind both customers and staff of their accomplishment.
• a press release to send to the appropriate media and use in sales kits and staff/customer newsletters.
• a photo op at the presentation ceremony to accompany the press release
• a sheet of logos to use in advertising, sales kits and other promotional material
• team accomplishment and pride.
• the ability to improve further by using the evaluation sheets and audio tape of calls to find areas that still need attention

This program was designed as a measure of quality control. The success of the program however has not been based on "winning" the Award. If unsuccessful in achieving an 80% overall average score:

• it is a chance to regroup and find areas to improve
• each participant receives evaluation sheets and an audio tape of calls which are the best tools to establish areas in need of attention.
• management and staff rally together to win it next time.

The program was started in Canada in 1989 and has been slightly modified every year since to remain relevant to our changing industry. ATSI adopted the program as a member service in 1995 with great success. Over 20,000 calls have been made to many participating companies yielding many winners.

Outstanding Service Earns National Award

TOP TEN

MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for twelve consecutive years, earning a combined score of 96.9%. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel in Pittsburgh, PA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the service levels demanded by our customers. We congratulate MedCom Professional Services, not only for their TOP TEN achievement in 2008 but also for following up this year with another TOP TEN placement in 2009 from a field of 136 participating telephone answering services,” stated ATSI President Dennis O’Hara.

Now a twelve-time winner, MedCom Professional Services, Inc. has earned the Diamond Award for twelve consecutive years. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.

Outstanding Service Earns National Award

MedCom Professional Services, Inc. Wins ATSI Award of Excellence – Top Ten Score. MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2008 ATSI Award of Excellence for the eleventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored better than 80% or better in ALL categories, they are presented with the coveted Award of Excellence. MedCom earned the score of 97.1%.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels,” says ATSI President Allan Fromm. “We congratulate MedCom Professional Services, Inc. for their TOP TEN achievements.” In 2008, there were nearly 140 competing answering services enrolled in the program.

Now an eleven-time winner, MedCom Professional Services, Inc. earned the Diamond Award for eleven consecutive years.

ATSI extends its congratulations to the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.