Every Business Needs an Answering Service

Here Are Ten Good Reasons Why:

1. Time: We save customers time by answering their telephone calls on their behalf every hour of the day, by taking clear messages and relaying them in a timely manner.
2. Money: We save clients time and money. We are skilled at taking messages and specific information and routing telephone calls efficiently. For most businesses we answer their phones over 500 hours each month. On a cost per hour basis, we offer excellent value.
3. Differentiation: Simply put, using our service enables you to distinguish your business from your competitors. Every time we represent you and assist you in fulfilling your customers’ needs, we make our clients look good.
4. Cost Effectiveness: After hours, we provide quality customer service for far less than the cost of covering your telephone lines yourself.
5. Ubiquity: The telephone is the most widely used means of communication in our society. We provide telephone and communications solutions to our customers 24/7.
6. Human Element: We provide callers with greater satisfaction simply because they reach a real person. MedCom provides our clients with a dedicated staff of professionally trained and certified agents, dispatchers, and supervisors.
7. Reliability: Our equipment is reliable and has redundant features so that calls get completed. Our goal is 99.99% run time. Our staff is tested every month in our call monitoring program for quality assurance. These help increase confidence in your company and service too.
8. Expertise: We handle so many different kinds of calls that in many cases we can help streamline the information you may need and help deliver it to you effectively.
9. Technology: MedCom is equipped with some of the most advanced and user-friendly messaging technology available. We can custom tailor messaging solutions for specialized needs and we can create and or access data bases to help your customers.
10. Customer Service: Every business sooner or later needs help serving customer needs, especially during lunch periods, holidays, weekends, during staff meetings, and after hours.