Outstanding Service Earns National Award

TOP TEN

MedCom Professional Services, Inc. Wins ATSI Award of Excellence

MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2009 Award of Excellence for twelve consecutive years, earning a combined score of 96.9%. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel in Pittsburgh, PA.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the service levels demanded by our customers. We congratulate MedCom Professional Services, not only for their TOP TEN achievement in 2008 but also for following up this year with another TOP TEN placement in 2009 from a field of 136 participating telephone answering services,” stated ATSI President Dennis O’Hara.

Now a twelve-time winner, MedCom Professional Services, Inc. has earned the Diamond Award for twelve consecutive years. ATSI congratulates the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing, paging, voice messaging, emergency dispatch, fax, and internet services among others.