DOJ files injunction against AT&T and T-Mobile Merger

Update: The full PDF text of the DOJ lawsuit can be found here.

Update 2: Sprint has just released their own statement courtesy of senior vice president of government affairs Vonya B. McCann:

The DOJ today delivered a decisive victory for consumers, competition and our country. By filing suit to block AT&T’s proposed takeover of T-Mobile, the DOJ has put consumers’ interests first. Sprint applauds the DOJ for conducting a careful and thorough review and for reaching a just decision – one which will ensure that consumers continue to reap the benefits of a competitive U.S. wireless industry. Contrary to AT&T’s assertions, today’s action will preserve American jobs, strengthen the American economy, and encourage innovation.

The DOJ today delivered a decisive victory for consumers, competition and our country. By filing suit to block AT&T’s proposed takeover of T-Mobile, the DOJ has put consumers’ interests first. Sprint applauds the DOJ for conducting a careful and thorough review and for reaching a just decision – one which will ensure that consumers continue to reap the benefits of a competitive U.S. wireless industry. Contrary to AT&T’s assertions, today’s action will preserve American jobs, strengthen the American economy, and encourage innovation.

The tech blog world is in a frenzy today with the news of the Department of Justice filing an injunction against theproposed takeover of T-Mobile by AT&T. AT&T hasn’t wasted a moment though already releasing a statement promising to vigorously fight the DOJ action and also take over the world. Wayne Watts, AT&T Senior Executive Vice President and General Counsel issued the following statement:

“We are surprised and disappointed by today’s action, particularly since we have met repeatedly with the Department of Justice and there was no indication from the DOJ that this action was being contemplated.

We plan to ask for an expedited hearing so the enormous benefits of this merger can be fully reviewed. The DOJ has the burden of proving alleged anti-competitive affects and we intend to vigorously contest this matter in court.

At the end of the day, we believe facts will guide any final decision and the facts are clear. This merger will:

· Help solve our nation’s spectrum exhaust situation and improve wireless service for millions.

· Allow AT&T to expand 4G LTE mobile broadband to another 55 million Americans, or 97% of the population;

· Result in billions of additional investment and tens of thousands of jobs, at a time when our nation needs them most.

We remain confident that this merger is in the best interest of consumers and our country, and the facts will prevail in court.“

Has T-Mobile Customer Service Taken A Turn For The Worse?

After T-Mobile’s loss of the JD Power Customer Care award and a continuously growing stream of emails regarding unusually long wait times we begin to wonder just what exactly is going on with T-Mobile’s award winning customer service department. Well someone’s ears were ringing as two sources answered our question with a confidential look at what could be to blame. We’ve received two pieces of information that give us at least some form of an answer as to why T-Mobile’s customer service seems to have dropped from the top spot.

The first is related to the above image as T-Mobile has removed the ability to bypass the automated calling systempass Go and collect $200 instead requiring the customer to input a phone number to properly route the person to the correct place. T-Mobile says it’s taking this step in order to properly route customers and better answer of questions. I say its just another step in ensuring longer wait times by placing customers into a longer queue.

The second is a little more detailed and something we have to be a little more selective on our word choices as we were asked only to post certain things. The short version of the story is that in the past 12 months T-Mobile call centers have seen, in some cases a drastic reduction in staffing, outsourcing and as of late a drop in morale as almost every center believes they are closing when the AT&T deal finalizes. While call volume remains steady, reductions in staffing have lead to very high hold times and a whole lot of customer unhappiness. Our inbox speaks to that. Some call centers have seen reductions in staffing by the hundreds since early this year with some centers looking to further cut staffing as 2011 continues. In fact, some employees responsible for training new employees in the United States call centers are now being sent overseas to handle increases in staffing abroad.

So is T-Mobile looking to downsize ahead of the merger or are they looking to cut costs with outsourced service centers? Either way there is a clear indication that something is going on and there is something behind the recent spat of disappointed loyal T-Mobile customer complaints about lengthy hold times. We’ve begun to really hear a large number of complaints from our readers about call wait times including one reader, Anthony who has tried over the last 5 days just to get someone on the phone and has waited at least 45 minutes each time being unable to do so. Anthony has called from his T-Mobile phone and a desk phone without including his own number.

We’ve been unable to confirm all of the specifics contained within our ninja info but we have no reason to suspect it is incorrect based on the information we are hearing from everyday T-Mobile subscribers who are finding more and more calls being handled by overseas agents. For the moment we are growing increasingly concerned about the direction T-Mobile is headed as we begin the countdown to the AT&T takeover decision. Slowly but surely it looks like the T-Mobile we know and love is becoming the AT&T Death Star, even if the deal doesn’t go through we wonder what a post AT&T takeover talk T-Mobile would look like.

Via: http://www.tmonews.com/2011/07/has-t-mobile-customer-service-taken-a-turn-for-the-worse/

Five Myths About The T-Mobile/AT&T Takeover Courtesy Consumer Advocate Free Press

While the government remains caught between two very separate sides of the AT&T takeover of T-Mobile, consumer advocate group Free Press is continuing its approach of debunking AT&T’s argument that the takeover is necessary. In fact they’ve compiled a list of 5 myths tackling a number of AT&T’s core arguments that attempt to show that AT&T would be able or is already able to achieve the stated goals it has said it needs T-Mobile’s spectrum to accomplish. Let’s just dive right in with a big thank you to Josh Levy from Free Press for compiling these myths and sending it our way:

Groups Seek Public Hearings From FCC Regarding AT&T/T-Mobile Takeover

By David, Managing Editor June 29, 2011 12:20 pm EST 69 Comments

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In a letter to the FCC a number of consumer activist and watchdog groups requested that public hearings be held across the country to “hear from the people who could be most affected by the merger.” Groups including Consumers Union and Public Knowledge (we love them) sent the letter to FCC Chairman Julius Genachowski expressing the deal as “a matter of great public concern.” Other groups who lent support to the letter include Free Press, Media Access Project, Future of Music Coalition, National Hispanic Media Coalition and the Open Technology Initiative of the New America Foundation.

There is precedent for hearings of this kind as last year saw a public forum held in Chicago to examine the Comcast Purchase of NBC.

Would you attend a public hearing? I would…with cowbell.

Boston.com

Google Nexus One Available Today

http://www.google.com/phone
http://www.google.com/googlephone/tour/
http://www.google.com/phone/static/en_US-nexusone_tech_specs.html

The Nexus One, the Google Phone, is really here. And everything you need to know about it? Right here.

What Is It?

It's the latest, maybe greatest, Android phone. Google calls it a "superphone" that's an "exemplar" of what you can do with Android. It was designed by Google and HTC, who designed the G1 and the Ion.

How Much Does It Cost and Where/When Can I Buy It?

At Google's new web store, where you can shop for Android phones and do live demos of them over the internets to see if you like it. You need a regular Google account and a Google Checkout one to actually buy the phone.

You can buy it today on T-Mobile for $180 with a 2-year contract. Or you can buy it unlocked, without any service, for $530. Shipping's free.

The standard plan T-Mobile is offering for $80 a month includes 500 voice minutes, unlimited messaging (SMS and MMS) and unlimited internet.

Oh, and you can get it custom engraved.

It's Coming to Verizon in a Few Months

Verizon's getting it in 2010, though we don't know for how much yet. (Probably $200.)

The web store is launching today in the US, and will be shipping to test markets: UK, Singapore and Hong Kong. The Nexus One is just the first phone Google's selling with this new model, with more phones, operators and countries coming in the future.

Will It Work on AT&T?

Yes, but you won't get 3G, because it only supports the bands for T-Mobile's 3G in the US: UMTS Band 1/4/8 (2100/AWS/900) and GSM/EDGE (850, 900, 1800, 1900 MHz).

What's Inside?

A really fast 1GHz Qualcomm Snapdragon processor, with a 3.7-inch, 480x800 AMOLED screen. The camera's 5 megapixels with an LED flash—it also shoots MPEG-4 video with one-click YouTube upload, which should be quick over its wireless N Wi-Fi. The trackball's got a multicolor LED for different notifications, and of course it's got a compass, GPS, stereo Bluetooth, 3.5mm headphone jack, two mics for "active noise suppression," light and proximity sensors, and an accelerometer onboard. It's got a 1400mAH battery, from which they promise 5 hours of 3G browsing and 7 hours of 3G talk time. Oh, it's skinnier than a #2 pencil.

And did we mention Android 2.1?

What's Android 2.1?

It's basically a much sexier, more polished Android 2.0, which is on the Droid. We've got a visual guide to Android 2.1, but some highlights: You have things like five screens for homescreen panels and Live Wallpapers, which are basically backgrounds you can interact with. There's a revamped 3D photogallery, which pulls visual tricks like having photos zoom out when you tap an album, and load on a 3D plane when you move the phone around. And, galleries are now background-synced to Picasa.

Voice is even huger: Every text field is voice enabled, so you basically never have to type anything. Voice might turn out to be the biggest thing in Android 2.1, actually. Well, besides the fact you'll soon be able to install apps to the SD card, at last freeing Android of the internal ROM app limit.

There's also a new 3D framework that lets it do those fancy things like those interactive backgrounds, a new whizbang 3D photogallery app, and a refreshed, zoomier app launcher. And, we'd guess, better graphics in games. Explains a lot of the zippier, lag-free performance we noticed in our hands on, too.

Is There Multitouch in Google Apps, Since There's No Keyboard?

No.

What's It Like?

Like this: "If you want Android phones, this is the one to get."

iPhone 3G S announced: $199 16GB, $299 32GB, June 19

As endlessly predicted, Apple's unveiled a new iPhone today at WWDC, the iPhone 3G S -- the "s" stands for speed. Although it looks almost exactly like the 3G, it's much, much faster -- some tasks are almost four times faster. Data speeds are upped to 7.2Mbps HSDPA, and the camera is now a 3 megapixel unit with tap-to-autofocus and auto white balance -- and just as expected, it now supports 30fps VGA video recording with editing features. You're also getting a built-in compass, Nike+ support, and a new battery that offers 5 hours of 3G talk time and 9 hours of WiFi internet use. There are some surprises, too -- holding down the home button now enables a new voice control interface that lets you do everything from make calls to control iTunes, and Apple's touting a new "fingerprint-resistant oleophobic coating." New and end-of-contract pricing is set at $199 for 16GB and $299 for 32GB when it goes on sale June 18th Stateside and in 80 more countries in August -- and the current 8GB 3G will remain on sale for $99, effective immediately. You'll have to pay a bit more if you're mid-contract, though -- $299 for the 3G and $399/$499 for the 3G S.

Read More

AT&T Source Spills Details on New iPhone Coming in June?

* New iPhone announcement around mid-June (duh)
* New iPhone will be faster and have a more seamless experience unmatched by any device (could be just talking about 3.0, but we think it’s also a new iPhone)
* U-Verse iPhone application; will allow control of your home DVR (play, pause, rewind, etc.)
* The annual iPhone launch is “becoming a tradition.”
* Nothing official is being confirmed, but they said that people should prep for an exciting time this summer.
* AT&T is said to be working with Apple to create a unified product with an unparalleled experience across all their products and services.
* Apple’s 3.0 software should tell us where the iPhone platform is going… uh, k?
* They said customers shouldn’t need to choose from AT&T’s high-end devices because of features, they should choose based on preferences. The gap in capability should be filled with the new iPhone. Ok, bets on slide out QWERTY, autofocus camera, video sharing, blah blah?
* Seems like the higher speed HSDPA (7.2Mbps) is being hinted at too which should confirm the earlier rumors of the new Infineon chipset.
* The $99 3G netbook will start selling this summer, and the first one won’t be a Windows OS.

read more | digg story

WJS's Walt Mossberg Reviews 3G iPhone

Smart-phone shoppers who have been waiting for a cheaper iPhone that runs on faster cell networks might want to take the plunge on the iconic device's latest iteration, but service costs have risen and battery life has dropped.

read more | digg story