Friday, July 9, 2010

Disaster Recovery Tip #24

Everyone on the same page.

Often the most overlooked part of a disaster response is the restoration of your most important and least predictable asset: your people. Getting in touch with your employees is absolutely crucial, and during a disaster you need to account for the likelihood of all types communications interruptions: cell service, email, exchange servers, etc.

The first step is gathering the information. This includes home phone, cell phones for both voice and text messaging (SMS will often work when calls will not), home email address, and at least one emergency contact person.

The second step is storing this vital information in a manner that is secure, yet accessible. Online planning sites like MyAgility allow you to store employee contact information and other vital data from anywhere that has an internet connection.

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