- Many homeowners facing foreclosure say getting through to banks is nightmare.
- "After being on the phone with them, they send you to an automated lady."
- Lenders say they're overwhelmed by the amount of calls, doing all they can.
- Lawyer: "In the meantime, lenders are continuing to move forward with foreclosure."
The entire ordeal has been draining, especially trying to reach somebody at the bank. "You call them. After being on the phone with them, they send you to an automated lady. [Then] they send you to a Web site after you've been on the phone for an hour." Banks and lenders say that they have been overwhelmed with calls and that they're doing all they can to help ease the situation for Americans in distress.
Megan Cavallari waits on hold for more than an hour with her bank as she tries to save her home from foreclosure. Then she gets the "automated lady" -- again. It's happening to Americans time and again, with some put on hold for 2 ½ hours. "The waiting time is ridiculous," one attorney said. "They called 800 numbers that went into a black hole."
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Megan Cavallari waits on hold for more than an hour with her bank as she tries to save her home from foreclosure. Then she gets the "automated lady" -- again. It's happening to Americans time and again, with some put on hold for 2 ½ hours. "The waiting time is ridiculous," one attorney said. "They called 800 numbers that went into a black hole."
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