Showing posts with label consumers. Show all posts
Showing posts with label consumers. Show all posts

Thursday, October 23, 2008

Credit Cardholder's Bill of Rights: What it means for you.

While the $700 billion bailout and presidential election have dominated the news, the U.S. House passed a major piece of credit card reform legislation. The Credit Cardholders' Bill of Rights Act of 2008 passed the House on Sept. 23 by a vote of 312-112 (with nine members not voting). The bill, which still needs to pass the Senate before heading to the White House, would have a major impact on everything from how credit card issuers apply cardholder payments to outstanding debt to limits on interest rate increases.

(Click Here) for some of the more significant provisions of the act:

Monday, July 21, 2008

The End of Human Help in Stores?

Imagine standing in a retail store desperately looking for help from someone, anyone, and being directed to … a computer screen.“No one here can help you," a clerk might say. "But someone 1,500 miles away probably can."This just might be the future of customer service. Two companies, with products named Live Agent and Live Support, hope that consumers who today wander aimlessly through store aisles looking for help would be happy to use video-conference kiosks instead.