Imagine standing in a retail store desperately looking for help from someone, anyone, and being directed to … a computer screen.“No one here can help you," a clerk might say. "But someone 1,500 miles away probably can."This just might be the future of customer service. Two companies, with products named Live Agent and Live Support, hope that consumers who today wander aimlessly through store aisles looking for help would be happy to use video-conference kiosks instead.
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