Outstanding Service Earns National Award

MedCom Professional Services, Inc. Wins ATSI Award of Excellence – Top Ten Score. MedCom Professional Services, Inc. of Levittown, PA has been honored with the exclusive 2008 ATSI Award of Excellence for the eleventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. MedCom Professional Services, Inc. was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored better than 80% or better in ALL categories, they are presented with the coveted Award of Excellence. MedCom earned the score of 97.1%.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels,” says ATSI President Allan Fromm. “We congratulate MedCom Professional Services, Inc. for their TOP TEN achievements.” In 2008, there were nearly 140 competing answering services enrolled in the program.

Now an eleven-time winner, MedCom Professional Services, Inc. earned the Diamond Award for eleven consecutive years.

ATSI extends its congratulations to the staff of MedCom Professional Services, Inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.